These contract conditions have been drawn up taking into account the Royal Legislative Decree 1/2007 of November 16 and its modifications regarding laws on consumers and users.
They regulate the relationship between consumers (buyers through our website) and our company as the owner of the website and as the seller. They also take into account Law 7/1998 of April 13 on general contract conditions and the specific regulation that regulates the profession of the seller.
The contract that governs our relationship is the OFF-PREMISE SALES CONTRACT, regulated in Royal Legislative Decree 1/2007 of November 16 on consumers and users, modified by law 3/2014 of March 27.
FAST EUROCAFÉ, S.A.U. may, at any time and without prior notice, modify these General Conditions by publishing modifications on the website so users are made aware of them before visiting the website or when acquiring goods offered by the website, thus complying with the obligation to inform as required by law.
This contract shall be governed by Spanish law, specifically by the aforementioned Law on Consumers and Users, as well as other legislation affecting consumers and users, which shall be applicable to all matters not provided for in this contract regarding construction, validity and performance.
It also considers the Law on General Contract Conditions and the current Directive 2002/58/EC on the processing of personal data and the protection of privacy in the electronic communications center transposed in Spain through Law 34/2002. If issues that are not regulated are raised, the Spanish Civil Code will apply as a subsidiary rule.
The language of the general contract conditions and that governs what is agreed in these conditions is SPANISH. In the event that they are translated and in the event of a discrepancy, the Spanish language shall prevail.
As a general compulsory rule for the website user, and before starting with the frequently asked questions that will govern these general conditions, the user/buyer obliges to:
Do not enter, store or disseminate through the website any content that infringes intellectual or industrial property rights or business secrets of third parties, nor in general any content of which it does not have, in accordance with the law, the right to make it available to third parties.
Accessing the website www.cafesoquendo.com implies that you accept you are a user and you accept the conditions of use and compliance with legal regulations that apply to this website. User responsibility includes:
All products we sell through our website have a series of characteristics and elements in common in terms of quality and materials.
The material we sell is displayed using the photographs we upload to our website. These photographs are as close to reality as possible.
If you need detailed information about a product, do not hesitate to contact us via the methods made available on our website.
The minimum order to make a purchase on our website is 13€.
During the entire purchasing process, you can contact us with your questions or concerns over the phone or via e-mail. Our customer service telephone number is +34 985 260 046 and is open from 8:00 am – 2:00 pm and from 4:00 pm to 7:00 pm. Our email address is: tienda@cafesoquendo.com
The price of each product is listed on the website and is the one posted on our online shop. All prices include VAT. If there is a typographical error, it will be solved by updating the final price upon order confirmation.
Since this error is ours, you will be given the option to cancel your order.
In this case, if your credit card has been charged, you will receive a full refund.
In compliance with current laws, the total final price includes all purchase expenses associated with the product. This includes taxes and shipping and handling fees.
As a general guideline, 90% of the products offered in our online store are in stock. Nevertheless, if we did not have the product offered in stock at the time of order, we will notify you as soon as possible via email.
If there is a delay due to the unavailability of the product, you may cancel your order or choose a different product.
If your credit card has been charged, we will refund the full amount charged for this order without any cost to you.
General guidelines on the security of internet payments
As a general guideline for payment systems, it is worth highlighting that all areas related with order processing and MY ACCOUNT are protected through SSL protocol, which protects from unauthorized access. If the URL in the address bar of your browser starts with http://, that means it is a secure area.
Our online shop accepts the following payment methods:
Card:
FAST EUROCAFÉ, S.A.U. guarantees that paying with a credit card is 100% secure. We work with reputable banks in order to ensure that this system is as secure as possible.
Once your purchase data has been verified, your purchase is carried out in real time through the payment gateway of the corresponding entity.
Operations carried out through banks are completed in a secure environment. All the information you give us travels encoded to the financial entity over the network.
Your credit card data is not stored in our databases. It is only used by the POS (Point of Sale Terminal).of the bank through the virtual payment gateway.
Payments made with a credit card are subject to verification and authorization by the issuing entity. If said entity does not authorize payment, FAST EUROCAFÉS.A.U.is not held liable for potential delays, hold-ups, undelivered items, or not being able to finalize the contract with you.
Credit card fraud is a crime, which is why FAST EUROCAFÉ, S.A.U. will take the necessary legal actions against any person or entity that makes payment with a bank card in a fraudulent way.
FAST EUROCAFÉ, S.A.U. reserves the right to make the necessary verifications and take any measures deemed necessary (including order cancellation) to ensure the order is received by the customer, so the merchandise will be delivered according to the data sent by the customer.
If credit card payment is not allowed, this may be for a number of reasons. Check to see if it is one of the reasons listed below:
Paypal
When you choose this system, the PayPal payment platform will open. From that moment on, payment for our products is regulated by the specific conditions of the PayPal platform.
Payment by installment
You only pay the first installment. Afterwards, you will receive your order and the remaining payments will be charged automatically to your credit card according to the established installments.
The cost of this service is located under the purchase button of the product card, where there is an installment simulator where you can preview your installments.
Cash on delivery
Cash on delivery is a payment method that is valid only for deliveries to Spain, except the autonomous cities of Ceuta and Melilla and the Canary Islands. Payment is made in cash when the item is delivered by a delivery services company selected by FAST EUROCAFÉ, S.A.U.
Payment is made per order.
Delivery policy
For orders made on this website, our company ONLY sells and delivers orders to SPAIN, and this does not include the autonomous cities of Ceuta and Melilla and the Canary Islands.
We request you check the shipping fees to ensure they meet your needs. Shipping costs associated with your order depend on where the package is being sent. For your convenience, we will indicate the costs beforehand so you can accept the order. Said charge will be added to your order and charged through the system you have chosen as a payment method.
To receive your order, you must provide us with a mailing address where you can receive our order. If your order is a gift for another person, we understand that you have the authorization you need to provide us with the information we need to complete the order. We are not responsible for the transmission of said data.
The customer is obliged to provide FAST EUROCAFÉ, S.A.U. with the required information of the addressee. FAST EUROCAFÉ, S.A.U. shall not be responsible if there is a lack or error in the information. FAST EUROCAFÉ, S.A.U. shall also not be responsible if re-issuance is needed because of this error. The increase in shipping costs will be charged to the customer.
All our items are shipped by a delivery service company. You can use their logistics platform to track your order at any time. This service uses text messaging or email to notify you on the exact location of your order at any time.
All our deliveries will be sent within a maximum of 24 and 72 hours. Deliveries take place on business days. Weekends, local and/or national holidays after receiving and confirming your order are not included in delivery time. If we do not have the item in stock, we will notify you by email and therefore the delivery time cannot be calculated until the order has been confirmed. Weekends and local and/or national holidays in the customer’s country of residence are not considered as delivery days.
If your delivery is made by a private delivery service company and this company has a tracking system for your order, we will send you the tracking number so you can use the company’s system to check the status of your delivery.
According to article 107 of Royal Legislative Decree 1/2007 of November 16, and in relation to the provisions of Article 102 of Law 3/2014 of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the customer shall have the right to withdraw from the order requested within a period of fourteen (14) calendar days from the day following receipt thereof by sending a document stating your intention to return it to FAST EUROCAFÉ, S.A.U. (Right of withdrawal form)
In Annex 1 of these conditions, there is a model withdrawal form. If you need it, all you have to do is fill it out and send it to us.
The right of withdrawal is not applicable to contracts that refer to:
The general policy of our company is that the consumer check the following aspects before starting the claim:
Defects or possible faults in the product must be notified at the time of receipt of the product to (email address); in any case, will be collected at no cost to you and you will be given the option to refund what you have paid or place a new order.
In the event of a refund you must indicate your preferred method: transfer or refund.
Once we receive the delivery, we will make sure it meets the requirements to issue a refund. Once this has been verified, we will send you an email confirming that the refund is ready and that you will receive it in a few days.
Refunds are free on our website.
Our website is Spanish and, therefore, Spanish taxes apply. The final price of the product includes Value Added Tax (VAT). In our case, that is 10% on coffee products and products derived from coffee. 21% VAT is applied to deliveries. For more information, visit: www.aeat.es
In the event of port fees and/or special taxes such as IGIC (Canary Islands general indirect tax), you will be informed in advance of the application of this tax for users residing in the Canary Islands. For more information about this tax, visit: www.gobiernodecanarias.org/tributos/.
In the event of a dispute to resolve issues relating to your purchase, you as a consumer are entitled to your place of jurisdiction under the law, usually that of your place of residence.
Claim forms are available to all our customers. You can request this form from our customer service department over the phone or by email. We will send it to the address of your choice.
The existence of said claim forms does not exclude the consumer from filing a claim in any other legal way.
If the sale is made through a vending machine, the place where claim forms are available will be indicated.
In addition, the European Commission has a platform to resolve online disputes that is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers can file their claims through this online dispute resolution platform.
Our company is located at:
FastEurocafé, S.A.U.
Polígono Industrial de Silvota, Llanera, Calle Peña Salón, 46, 33192 Asturias, Spain
(Fill out and send this form only if you want to exercise your right of withdrawal in relation to this contract.)
To:
FastEurocafé, S.A.U.
Polígono Industrial de Silvota, Llanera, Calle Peña Salón, 46, 33192, Asturias, Spain
I hereby give notice that I want to exercise my right of withdrawal related with my sale and purchase agreement of the following goods:
Purchased on: ________________________________________
Purchase order number: ________________________________________
Consumer name: ________________________________________
Consumer address:
Street / Number: _____________________________ ________
Zip Code / City: ________ ___________________________
Country: ________________________________________
Consumer signature, only if this form is on paper
These conditions are the first version V2.0 and may be changed by the company, always complying with consumer and user laws and other laws that may affect you due to their scope.
